Features

Not just a call tracking solution

Reporting and Analysis

DigiAnalytics offers over 50 different reporting options enabling you to drill down and analyze each call to bring you a clearer picture of how your campaigns and your sales staff is doing. View response rates over selected date ranges, compare response rates between all your marketing efforts, find out how effectively your sales staff is performing to capture a sale, know how many times each customer calls, find out the time of day or day of the week when your highest call volume occurs, view graphs, charts, customize fields, schedule reports, export data and so much more!

Use our convenient Revenue and ROI calculation tools to measure costs and your return on investment.

View our demo to see how powerful and effective DigiAnalytics can be to help you gather reporting and analyze your call volume.

Call Recording

Whether you receive dozens or thousands of calls each day, in today's environment, business relationships are built and flourish by the ability to provide optimal phone communication. With DigiAnalytics Call Recording, you can instantly listen to any incoming call and see how well your staff is handling calls. Call recording can help you enhance the call experience for your staff and your customers. Dissect conversations, improve quality control, indentify customer needs and formulate proper responses to help you train and reward your staff.

Which one is your employee? Click here and decide which call your customer would prefer.

Dynamic Number Insertion

It's easy to assign a tracking phone number on print, radio, television and other offline ads; you simply insert or announce the unique number based on your ad. Now you can make it just as easy to track the source of your calls through your online ads as well.

Forget about creating numerous versions of your website just so you canbdisplay a different phone number for each online campaign. With DigiAnalytics' unique dynamic number insertion technology, the telephone numbers displayed on your website automatically changes based on where the click to your website initiated from. It takes just a few minutes to set up and minimal programming. We can even help you implement this technology.

Do you run several online campaigns? Now you can tell whichonline campaign a call originated from. Drill down as far as knowing which ad group or keyword! It's not enough to know how many web sales are placed. Your cost per sale numbers are not as accurate unless you factor in phone sales brought in from a particular online campaign.

Call Notification

Hot leads don't stay hot for long. Get instant emails of good or missed calls as soon as they happen. With our call notification feature, you can monitor how well your staff can handle the volume that comes in. Call your leads back immediately before they lose interest and call your competitors instead.

Click to Call

Our click to call technology works by offering a "Call us now" button on your website. A visitor simply needs to enter their phone number and click "go". Your sales team will receive a call and will have the option to accept or reject the call. Upon acceptance, our click to call technology will ring your customer's phone. Both sides are immediately connected.

Lead Rating and Call Tagging

The DigiAnalytics call tagging solution will save you time and valuable resources. Our professionally trained experts can evaluate your calls and can provide you with objective and detailed reports. You can custom tailor reporting requirements and parameters. We will tag, rate and classify your calls for you. (Additional fees apply for this custom service.)

Whisper Notification

With this feature, the moment your call center picks up a call they are able to hear a quick "whisper" with any message you choose to apply for this campaign. A 1-way message is heard by the person who picks up the phone, while the caller hears a brief silence. This will give your staff a head start and better prepare them for their communication with the customer.

Schedule Reports

Your time is valuable. Why spend it gathering data when DigiAnalytics can do that for you automatically? You can schedule any report available online to send to your email daily, weekly or monthly for any date range you select. It's not enough to just have information available. Bring it front and center when you want it and how you want it.

Voicemail

You determine how long your time-out is. When no one is available to answer a call, use our Voicemail system to capture your message while tracking your call data.

Call Routing

Route calls to multiple destinations at the same time. Alternate routing based on weights you apply. Route a call based on the geographic location of the caller, state, zip code, area code or phone number. Route calls based on the extension selected by your caller. Our powerful routing tools allow you to select multiple routing combinations.

Vanity Numbers

Vanity numbers can bring you a quicker response rate by providing contact information that is easy to remember.Vanity numbers substitute letters for numbers, allowing you to spell out words that represent your business. Customers are more inclined to trust companies that are easily accessible by phone. Having a vanity number will help your business build a brand name, increase response rates and make it easy for your customers to refer your business to others.

Whether you want a toll-free prefix or a local number, DigiAnalytics has access to millions of number combinations to help you create a vanity number to best match your business.

We can be your ears

We have trained professionals who can listen to your calls, perform quality control, and tag each of your calls based on the subject of each call. Know beyond where your call came from- know when a call was a customer complaint, a product inquiry, a job inquiry, a completed sale and much more! Download this information easily into your CRM or onto a spreadsheet.

Helping you analyze

DigiAnalytics provides over 50 detailed and customizable reports, providing you with invaluable analytics to measure and optimize your advertising campaigns. By effectively monitoring your ad campaigns, you will learn where to better invest your ad dollars and improve your ROI.